SALES
All sales are considered final. We do not offer refunds for the purchase of digital downloads, prints or reproductions, or gift items purchased from our site.
We collect the minimal information necessary to process your sale and honor your privacy and personal information. See our website terms and privacy policy here.
Sales Processes Terms for individual products, services, programs and other offerings available for purchase are listed near the purchase button for that particular product. Please note that there are no refunds offered for the majority of purchases, so please inquire if you need clarification on what is included with your purchase. All sales are final and refunds are not available except in the case of defective products sold directly from our website. (See Refunds / Returns below.)
SHIPPING
We are a US-based company and we accept direct online orders for shipment within the continental United States. However, many itms are available at provided links for international delivery. If an option is not currently available for your international order, please contact us to discuss shipment.
Wherever possible, we love to hand-deliver artwork! Please inquire as Dawn has been able to deliver paintings in person to several locations around the globe and will continue to do so when she has the opportunity to travel and her schedule allows for this. I truly enjoy meeting those who connect with my artwork, so be in touch to discuss this option.
Where required, shipping charges will be processed as a separate transaction. Payment for shipping is due in advance and there are no refunds for shipping costs. We will be in touch with details about the cost of shipping your selected artwork and anticipated delivery date. Shipping is available to the continental United States and Canada and select other locations upon arrangement. Please inquire.
Original oil and acrylic paintings and most other physical products purchased from our website are packaged and shipped via USPS, UPS or FedEx Ground with a tracking number. Please allow up to 21 business days from the date of your order for delivery. If a painting cannot be shipped within the first 7 days of your order due to a painting being in an exhibition or Dawn’s travel schedule, someone from our website will be in touch to discuss this with you.
Important: Please include your phone number with your order so that, if necessary, the delivery carrier can contact you.
In the unlikely event that a painting is damaged during shipping, you will receive a full refund or replacement if you provide all original packaging for the shipper’s inspection. Note that your refund for damage will be issued by the shipper and not by SoulofIreland.com or the artist. There are no exceptions to this policy.
CUSTOMER SERVICE
All customer requests may be made through our contact form. We typically respond to e-mails within 48 business hours. We do not respond to e-mails on weekends nor do we offer 24/7 customer support.
Please state your question or concern concisely and clearly, referencing any particular details about a purchase. We will do our best to research and resolve any issues, whether technical or with regard to customer service or products and services you have purchased.
Please read all instructions provided upon purchase and be certain not to unsubscribe to a product- or program-related e-mail list. While we will do our best to support the timely delivery of all materials, no refunds are offered for customer actions that prevent the proper delivery of materials.
REFUNDS / RETURNS
For prints, accessories, and digital products ordered from our site, all sales are final and we do not offer returns or exchanges.
When you engage with this website, download a product, or access online programs, workshops, or journeys, you legally agree to the following refund policy.
- Returns are only accepted when a physical product sold directly through our website is defective. Damage that occurs during shipping is the responsibility of the shipper. If your items is shipped, we will provide all shipping details.
- For digital or physical products purchased through external links (books sold on Amazon or files offered through Gumroad, Vimeo, iTunes, or other external providers), you must report any issues and request refunds through the third-party purchase site. We do not offer refunds or assistance with third-party purchases.
- Returns are not accepted where materials are lost after the purchase of any product, service, program, or digital media content.
- Digital products are not eligible for a refund. Some products do have lifetime access. These will remain available at the links provided upon purchase. We do not provide these links again, so be certain to write them down when you make your purchase. If you cannot access materials or download a product, it is your responsibility to contact us within 3 days of purchase. We will make every effort to provide access to the file but we are not responsible for technical issues on your end (download speeds, internet glitches, etc.). If you are unable to access your product we may consider store credit which may be used toward other products and services but this is not guaranteed. Please ensure you have access to reliable, high-speed internet to access all files prior to purchase of digital products.
- Digital products that are part of an online program will remain with that program only for the duration the program remains active. Please adapt your schedule accordingly and download any files you would like future access to at the beginning of the programs. There are no refunds for programs under 3 months in length for any reason. For longer programs, we will consider refunds only due to extenuating life circumstance. Please note that once you have downloaded course or program content, which is tracked by IP address, you are considered to be a full participant in that program.
- Services are not eligible for a refund. See Cancellation and Scheduling Policy below.
- Purchase of physical books and original art is non-refundable unless the products are significantly damaged. Shipping is guaranteed to locations in the continental U.S. Please inquire for other locations. We can arrange to add extra insurance upon request. Contact us to discuss options.
CANCELLATIONS / SCHEDULING
Scheduling of purchases sessions and other services should be done upon purchase at the e-mail provided or through a scheduling link if one is provided on the product or service page. You can always contact us here as well. Please read all instructions provided with a particular product or service offering. If the client does not show for a scheduled session, all rights are forfeited and the session will not be rescheduled.
Please record the time and date of our appointment and honor your commitment.
If a cancellation is an absolute necessity, please send a direct message to the e-mail provided upon purchase at least 48 hours before our scheduled meeting with a clear reason for the cancellation and a request to reschedule. Please note that we will make every effort to accommodate you for emergencies and significant life events; however, multiple cancellations will not be tolerated and will result in non-delivery of services.
Cancellations outside of the above policy will result in the forfeiture of your investment for services less than $300 and the retention of a $300 processing fee from any refund offered for service offerings with an investment of greater than $300.